Legal

1. Introduction

Welcome to Upsack.com (“we,” “our,” “us”). This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed through our online marketplace, Upsack.com (the “Site”). By making a purchase on our Site, you agree to this Cancellation Policy.

2. Order Cancellation

2.1 Before Ready to Ship/Shipped

You can cancel your order anytime before its status is moved to ‘Ready to Ship’ or ‘Shipped.’ To request a cancellation, you must contact our customer support team via phone or email.

2.2 After Ready to Ship/Shipped

Once your order status is moved to ‘Ready to Ship’ or ‘Shipped,’ cancellation is not allowed. However, you may be eligible for a return or refund as per our Return Policy.

3. Cancellation by Upsack.com

Upsack.com reserves the right to cancel orders in the following cases:

• The product is out of stock or unavailable.

• There are pricing or technical errors.

• Fraudulent transactions or unauthorized payment methods are detected.

• Unforeseen circumstances prevent order fulfillment.

If your order is canceled by us, you will be notified via email, and any payment made will be refunded to your original payment method.

4. Refund for Canceled Orders

4.1 Customer-Initiated Cancellations

If you cancel an order before it is moved to ‘Ready to Ship’ or ‘Shipped,’ you will receive a full refund within 5-7 business days.

4.2 Upsack.com-Initiated Cancellations

If Upsack.com cancels your order, a full refund will be processed automatically. Refunds will be credited to the original payment method used during the purchase.

5. Exceptions

Certain products, such as personalized items, perishable goods, and digital downloads, may not be eligible for cancellation once processed. Special promotional or clearance items may have different cancellation policies.

6. Changes to This Cancellation Policy

We reserve the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site after any changes constitutes your acceptance of the new Cancellation Policy.

7. Contact Us

For any questions or assistance, please contact our Customer Support Team at support@upsack.com.

Thank you for shopping with Upsack.com!