Legal

1. Introduction

At upsack.com (“we,” “our,” “us”), we are committed to ensuring customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns are accepted, the process for returning items, and how refunds are handled. By making a purchase on our online marketplace, upsack.com (the “Site”), you agree to this Return and Refund Policy.

2. Return Eligibility

• Return Conditions:

  • Products may be returned only if the product description does not match what is provided on the product page.
  • Returns must be initiated within 7 days from the date of delivery.
  • Items must be in the same condition as received, including all original accessories, manuals, and packaging.
  • A receipt or proof of purchase is required for all returns.
  • Items that have been significantly altered or customized after purchase are not eligible for return.

• Non-Returnable Items:
  Certain items cannot be returned, including:

  • Downloadable software products and digital codes/keys.
  • Gift cards.
  • Perishable goods (e.g., food, flowers).
  • Personal hygiene items (e.g., cosmetics, undergarments).
  • Items marked as “Final Sale” or “As-Is” on the product page.

3. Return Process

3.1 Initiating a Return:

To initiate a return, please contact our customer support team at support@upsack.com with the following information:

• Order number.
• Reason for the return, specifying how the product description does not match the product.
• Photos/Videos of the item, if applicable (e.g., if the item is damaged, defective, or not as described).
• Unboxing Video Requirement: You must provide a video of the unboxing process. This video should capture the unopened package, unsealing, and the item’s condition upon arrival. This is required to process any returns for damaged, defective, or incorrect items.

3.2 Return Shipping:

• Customers are responsible for paying the return shipping costs, and shipping charges will be collected from the customer for returning the items.

3.3 Inspection and Approval:

• Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your return request.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-14 days.
• Please note that refunds may be subject to a restocking fee, which will be deducted from your refund amount.

4. Refunds

4.1 Refund Process:

• Approved refunds will be credited back to your original method of payment.
• Processing times for refunds may vary based on your payment provider.

4.2 Partial Refunds:

• Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

4.3 Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check with your bank or credit card company as there may be a delay in processing.
• If you have done this and still have not received your refund, please contact us at support@upsack.com.

5. Exchanges

We only replace items if they are defective, damaged, or significantly different from the product description. If you need to exchange an item for the same item, please contact us at support@upsack.com and send your item to the return address printed on the item box.

6. Return Shipping Address

Please send all returns to the return address mentioned on the item box you received.

7. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

• Email: support@upsack.com

By making a purchase on our Site, you agree to this Return and Refund Policy.