Legal

1. Introduction

Welcome to upsack.com (“we,” “our,” “us”). This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our online marketplace, upsack.com (the “Site”). By making a purchase on our Site, you agree to this Shipping Policy.

2. Shipping Destinations

We currently ship to addresses within India. We do not ship to P.O. boxes or international addresses.

3. Order Processing Time

3.1 General Processing:

• All orders are processed within 1-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

3.2 Delays:

• During high volume periods, such as holidays or sales events, processing times may be longer. We will notify you of any significant delays via email.

4. Shipping Rates and Delivery Estimates

4.1 Shipping Rates:

• Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of the package.

4.2 Delivery Estimates:

• Standard Shipping: 5-10 business days
• Expedited Shipping: 3-5 business days

Please note that delivery times are estimates and are not guaranteed. Factors beyond our control, such as courier delays or weather conditions, may affect delivery times.

5. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email with a tracking number once your order has shipped. You can track your order on the courier’s website using the provided tracking number.

6. Customs, Duties, and Taxes

All applicable customs fees, taxes, and duties are the sole responsibility of the customer. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for more information. By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.

7. Damages and Issues

7.1 Damaged Items:

• If you receive an item that is damaged during shipping, please contact us immediately at support@upsack.com with photos of the damaged item and your order number.
• Unboxing Video Requirement: You must record a video of the unboxing process. This video should capture the unopened package, unsealing, and the item’s condition upon arrival. Providing this video is essential to process a replacement or refund.

7.2 Missing or Incorrect Items:

• If you receive an incorrect item or if an item is missing from your order, please contact us at support@upsack.com within 3 days of receiving your order.
• Unboxing Video Requirement: You must record a video of the unboxing process to show the contents of the package upon opening. This video is required to verify and resolve any issues with missing or incorrect items.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, or legal regulations. We will notify you if any restrictions apply to your order.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Site after any changes constitute your acceptance of the new Shipping Policy.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us at:

Email: support@upsack.com

By making a purchase on our Site, you agree to this Shipping Policy.